Saskatoon Luncheon

Presenters:    Geoff Cole

Title:               Selecting an IT Service Management Tool – all that glitters is not gold

Date:               Wednesday, March 11, 2015

Venue             Delta Regina, Trentino Room

Time:              11:30 – 1:15pm

Presentation Description

With an overwhelming number of tools available to manage critical IT work processes, it is important to start with the end in mind.  This presentation will provide a high level overview of how to select a tool, what to look for and, most importantly, where to start.

Speaker Biography

Geoff Cole is Director of IT Operations at SIGA.  Geoff has worked at SIGA for 10 years in a variety of roles and currently oversees the areas of Service Desk and Technical Operations. Geoff is trained in ITIL and ISO 20000.